Privacy Policy

1. Introduction

Cambostays ("Cambostays”, "we", "our", or "us") operates a digital platform that enables property owners, managers, and guests to connect for short-term and long-term accommodation rentals.

We respect your privacy and are committed to protecting personal data in accordance with applicable laws in Cambodia and generally accepted international privacy principles.

This Privacy Policy explains how we collect, use, store, and protect your information when you access or use Cambostays's website, mobile application, or related services (the "Platform").

2. Scope of This Policy

This Privacy Policy applies only to rental-related services provided by Cambostays. It does not apply to third-party websites, services, or platforms linked from Cambostays.

3. Information We Collect

3.1 Information You Provide Voluntarily

Account Information

• Full name
• Email address
• Phone number
• Country of residence

Profile Information

• Profile photo
• Language preference
• Any additional information you choose to share

Property & Rental Information (Hosts)

• Property location and address
• Property descriptions, photos, availability, pricing
• House rules and rental conditions

Booking & Communication Data

• Booking inquiries and confirmations
• Messages between guests and hosts
• Support requests and feedback

You are responsible for ensuring that information you provide is accurate and lawful.

3.2 Automatically Collected Information

When you use the Platform, we may automatically collect:

• IP address
• Device and browser type
• Pages visited and actions taken
• Date, time, and duration of visits

This information is used strictly for security, analytics, and service improvement.

4. Cookies and Similar Technologies

Cambostays uses cookies and similar technologies to:

• Maintain login sessions
• Improve functionality and performance
• Understand general usage patterns

You may disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

Cookies do not access your device storage or collect sensitive personal data.

5. Legal Basis for Processing

We process personal data only when legally permitted, including:

• To perform a contract (e.g., enabling rentals and communication)
• Based on your consent
• To comply with legal obligations
• For legitimate business interests, provided they do not override your rights

6. How We Use Your Information

We use personal data to:

• Create and manage user accounts
• Enable property listings and rental communication
• Support booking inquiries
• Provide customer support
• Improve platform security and functionality
• Comply with legal obligations

We do not sell personal data.

7. Data Sharing and Disclosure

We do not sell, rent, or trade personal information.

We may share limited data only when necessary:

• With other users to facilitate rentals
• With service providers under confidentiality obligations
• When required by law, court order, or lawful government request
• During business restructuring, merger, or acquisition

Disclosures are limited to the minimum information legally required.

8. Data Retention

We retain personal data only for as long as necessary:

• Account data: while your account is active
• Rental and communication records: for operational and legal purposes
• Support data: as needed to resolve issues

Data may be retained longer where required by law or to protect Cambostays's legal rights.

9. Data Security

We apply reasonable technical and organizational measures to protect personal data, including:

• Secure servers
• Restricted access controls
• Regular system monitoring

However, no method of transmission or storage is completely secure. You acknowledge and accept this risk.

10. User Content and Public Information

Information you choose to publish publicly (such as listings, descriptions, or reviews) may be visible to other users or the public.

Cambostays is not responsible for how third parties use publicly available information.

11. Third-Party Links

The Platform may contain links to third-party websites or services. Cambostays does not control and is not responsible for their privacy practices or content.

Use third-party services at your own risk.

12. User Rights

Subject to applicable law, you may:

• Request access to your personal data
• Request correction or deletion
• Withdraw consent where applicable

Requests may be denied if required to protect legal obligations or platform security.

13. Children's Privacy

Cambostays is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

14. Limitation of Liability

To the maximum extent permitted by law:

• Cambostays shall not be liable for indirect, incidental, or consequential damages related to data use
• Users acknowledge that they use the Platform at their own risk
• Cambostays does not guarantee uninterrupted or error-free operation

15. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised effective date. Continued use of the Platform constitutes acceptance of the updated policy.

16. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Kingdom of Cambodia.

17. Contact Information

For privacy-related questions or requests, contact:

Cambostays Support
📧 Email: support@cambostays.com